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Past projects
Globul
Evaluation the quality of customer service at the stores of Globuls, its franchisees and its main competitors. Mystery shopping at the point of sale project.
 
HP
Evaluation of HP partners’ sales practices in selling HP printers. Mystery shopping over the phone.
 
Sony
Evaluation of the employee commitment to selling particular products from the Sony product range. Mystery shopping at the points of sale in major Bulgarian cities.
 
DZI
Evaluation of DZI’s customer service provided in its branch office. Mystery shopping at the point of sales and Mystery shopping over the phone project with nationwide coverage.
 
First investment bank
Evaluation of the quality of the customer service in FIB and its competitors’ branch offices across the country. Mystery shopping at the point of sale project.
 
Raiffesen Bank
Evaluation of customer service of the bank’s consultants. Mystery shopping at the point of sale and Mystery shopping over the phone project.
 
Colliers
Foot-traffic count used to evaluate various commercial real estate projects.
 
Оgilvy
Tracking a merchandising campaign in over 8433 points of sales across the country.
 
Saint-Gobain Weber
Evaluation of Weber partners’ initiative in offering their products and leading a stimulate campaign. Mystery Shopping at the point of sale project with nationwide coverage.
 
Renault-Nissan Bulgaria
Check of observing promotional terms. Mystery Shopping at the point of sale project with nationwide coverage.
 
Ministry of state administration and administrative reform
Evaluation of the quality of the services provided by various state agencies. Mystery shopping at the point of sale and Mystery shopping over the phone project executed nationwide.
 
KFC
Evaluation of the customer service and restaurant settings of KFC and its main competitors. Mystery shopping at the point of sale and Mystery shopping over the phone project.
 
EvroStyle
Merchandise audit and price check of the competitors. Mystery shopping at the point of sale project executed nationwide.